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How to Fix Problems Installing or Playing GTA V PC On Windows User Accounts Containing Certain Characters

by on April 14, 2015
 

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The PC version of Grand Theft Auto 5 seems to be experiencing some issues with Windows usernames containing certain characters, making the game unable to play. But fortunately, Rockstar has already released a guide on how to fix problems installing or playing GTA 5 on Windows PC.

You can see all the details below, including the list of characters that are currently supported.

Question: I am having problems installing or playing GTAV PC, and my Windows username includes characters that are not in the table at the bottom of this page. Issues include an error message saying “The Rockstar update service is unavailable (code 1)”, or the game hanging while trying to download the update. How can I fix this?

Answer: We have identified an issue where players with Windows usernames that include characters not found in the table at the bottom of this page will likely run into difficulties when attempting to download, install, or play GTAV. We are currently working on a fix for this issue.

If you don’t want to wait for a fix, you need to create a new Administrator User Account for your Windows system that only includes letters A to Z, a to z or numbers 0-9 from the basic roman alphabet. For a full list of supported characters, see the table at the bottom of this page. Please note that simply renaming your current User Account will not correct this issue. To create the account, follow these instructions from Microsoft’s website:

Windows 8/8.1: http://windows.microsoft.com/en-us/windows/create-user-account#create-user-account=windows-8

Windows 7: http://windows.microsoft.com/en-us/windows/create-user-account#create-user-account=windows-7

Windows Vista: http://windows.microsoft.com/en-us/windows/create-user-account#create-user-account=windows-vista

Supported Characters At Launch for Windows Usernames for GTAV PC

A a 0 B b 1 C c 2 D d 3 E e 4 F f 5 G g 6 H h 7 I i 8 J j 9 K k L l
M m N n O o P p Q q R r S s T t U u V v W w X x Y y Z z

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