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access_time December 19, 2014 at 8:04 AM in Sony by Ramon Aranda

Sony offers solution for NW-31194-8 error on PSN


UPDATE 2/1/15: Many users are again reporting issues logging into PSN.  Per Sony:

“We’re aware that some users are experiencing issues signing into PSN – engineers are investigating. We’ll keep you posted.”

UPDATE 12/29: For those who can’t get online still, particularly in Europe and Asia, here is a temporary fix involving the changing of the PS4’s MTU settings.

UPDATE 12/28: PSN appears to be back online on both consoles.

Many PlayStation Network users have been reporting problems signing into their PlayStation 4s after the 2.0 firmware update, (UPDATED 12/25: as well as the Christmas Day hack), with an NW-31194-8 error code.

Fortunately, while there isn’t an official fix for the problem, Sony has added a temporary solution for the error to their Error Codes page.

To fix the issue, Sony suggests the following steps:

Step 1: PSN or the game’s server may be temporarily unavailable. Please check the status of the game’s server via its website. You can check the status of the PSN here.

Step 2: If the servers are active, run the Internet connection test at [Settings] > [Network] > [Test Internet Connection] and make sure you can connect to the network.

Step 3:Update your router to the latest firmware. Turn off other devices that are connected to your network to reduce stress. If this does not work, try again later as the server may be experiencing high volume.

Hopefully that’ll solve the issue for the time being until it’s completely resolved.

Let us know if that’s working for you guys.

UPDATE (12/27 10:26 a.m. PT): According to Sony, the network issues are still being looked into though some users are getting functionality back on both the PS3 and PS4.

Sony has commented on the issue today via Twitter:

Related articles:

PSN Down Again On Christmas Day

Telltale Games Collection Available on Xbox One for $55

Duck Hunt hits the Wii U eShop


  • Trey December 26, 2014 at 12:02 AM

    my ps4 says I’m connected to the Internet every time I test the connection it is successful but it will not sign me into psn whatsoever EVerytime I try it says there is some kind of error connecting to the server, then gives me an error code please respond to this message and help me fix this problem because I don’t know what to do

    • Harry December 26, 2014 at 5:27 PM

      Same here.. I don’t know whats going on. Thought it was ny internet problem but it says fine when i do browsing. This is so sucks!

      • Ramon Aranda December 27, 2014 at 10:37 AM

        @Harry, it’s definitely not your internet, as Sony’s network has been in shambles since Christmas.

      • dan December 28, 2014 at 5:53 PM

        nope – not just you. I’m here in ohio and still can’t get on….getting the nw-31194-8 error code

      • Jay December 28, 2014 at 7:10 PM

        Same for me. I tried to connect ps4 to my IPad and I could login my pan account on my iPad but not the ps4. Can anyone help out pls?

    • seba December 28, 2014 at 9:29 AM

      Estamos igual 🙁

      • Gollo December 28, 2014 at 5:00 PM

        yo también no se que hacer?

    • Kaku December 28, 2014 at 7:14 PM

      Hello. PSN is currently down for supposedly maintenance reasons. Very bad timing and it has taken long but as of 28/12/2014 PSN should be back online and within day or two return to consoles. PS3 connection returned days ago. PS4 connection is not yet on as i write this but may change during even today. I think PS4 PSN connection will be working for all its users within 29/12/2014 – 1/1/2015.

      There is not much help I could give you. Some say they have found ways but I have failed in trying them. I recommend patience as this issue is likely to be solved withing few days. I hope by the time you read this (if you will) or who ever reads this (if anyone ever will) that PSN is back online on PS4.

  • luke December 27, 2014 at 7:13 AM

    Ive tried all of the above bull**** and none of it works!! PSN is becoming a joke!! Sort your mess out!!!!!!

    • Ramon Aranda December 27, 2014 at 10:33 AM

      @Luke, I managed to get online on the PS3, but not on the PS4. This Christmas Day hack has really screwed up a lot of people.

      • money December 28, 2014 at 2:20 AM

        I have alot of friends who are able to get online but it wont let me on for some reason. I have the app on my phone and it works but not my ps4. But they say the network is back up. Guess not.

        • james December 28, 2014 at 11:05 AM

          Me to mate

        • Pisces off at Playstation December 28, 2014 at 1:04 PM

          Same for me and all I get is those stupid steps that don’t work

      • Val Alonzo December 28, 2014 at 10:03 AM

        Same for me…PS3 is fine and logs in everytime while my new PS4 will not!! This is on Sony to fix!

    • Dmitry December 27, 2014 at 9:27 PM

      Same here.

      • thibaut December 28, 2014 at 9:36 AM


        My comment is not going to help you but this is the same mess from France.
        My son’s got his Ps4 for Christmas ans it has never been possible to connect.
        And Obviously, no clear news from Sony…
        what a shame.


    • mike December 28, 2014 at 4:46 PM

      U mad bro? It’s not their fault nummy, Xbox was down too and Sony is a prime target at this moment. How about you show some patients and faith instead of raging on the Internet. Seriously, we’re all frustrated so chill out.

  • david December 27, 2014 at 7:56 AM

    A mi me sigue saliendo el error nw-31194-8. Ya e echo todo lo k diveb pero sigue sin irme alguien me puede dar una puñrtera solución k vaya bien

    “My keeps coming to me nw-31194-8 error. Ya and I miss all k diveb but still leave someone can give me a solution puñrtera k goes well” -Google translate

    • Ramon Aranda December 27, 2014 at 10:32 AM

      @David – El problema continua, pero algunos lla tienien servicio de nuevo. Sony dice que estan investigando el error.

  • Manuel December 27, 2014 at 11:37 AM

    I have a similar problem , Idont understand Sony … no solucion at this day

  • Joe December 27, 2014 at 3:03 PM

    Yep my ps3 working fine ..new for Christmas ps4 killing me

  • Mauricio December 27, 2014 at 8:00 PM

    En mi playstation app puedo iniciar psn pero en el ps4 no error nw-31194-8

  • karly December 27, 2014 at 8:05 PM

    I have been having this problem since Christmas day (brought for my son).

  • ricky December 27, 2014 at 8:08 PM

    Same code here. Im in Chicago-land and was able to get on around midnight for a coupke hours. Woke up And been out every since. The support website says everything is up and running but im getting nada! !!!! What gives!?!? Any word on when or how this is all getting sorted out!? Yes, no, maybe?

  • Dallas Betten December 27, 2014 at 8:46 PM

    Hey sony! My profile name is Dallas1333 and if yall dont email me explaining why this crap isnt working and try to help me im gonna take my ps4 back and get the xbox one. Tired of this stuff!!! Heres my email dallasbetten3@gmail.com if yall dont message me by 8:00 in the morning im taking it back. You guys are a joke.

  • Jarrett December 27, 2014 at 9:56 PM

    That’s bull crap because I’ve been waiting weeks to play advanced warfare…. And when I finally get it on Christmas morning. Network doesn’t work so I tried signing out and signing back in thinking it would work and now here I am trying to sign in… 🙁

    • Mazi December 28, 2014 at 5:25 PM

      Exacly the same thing for me.

  • Ruben December 27, 2014 at 10:02 PM

    Here in Holland same shit!!
    Can’t connect with PSN every time the code
    What can i do to connect ??

  • jsilly911 December 27, 2014 at 11:45 PM

    still getting error code, psn should be up, as per the website… after turning off computer and pvr to deal with “stress” I also hardwired my system in wit an Ethernet cable, and am getting the same notification. live is back up though.. maby switching to psn wasn such a good idea…

  • Goodman December 28, 2014 at 1:54 AM

    Please Sony fix this problem been trying and trying to get on line just Wana play my games please it’s nearly three days and still saying the connection to the server has be terminated (NW-31194-8)

  • Frediraba December 28, 2014 at 2:44 AM

    Change your mtu settings 1500 to 1470. Your welcome.

    • ega December 28, 2014 at 10:07 AM

      Gracias a tu comentario aora me funciona psn

    • MaddAtPSNToo December 28, 2014 at 10:41 AM

      Frémir abandoned, idk how you found that out. I’ve been waiting like everyone else for days! I read your post, tried it out and been playing online ever since. You were more helpful than Sony could ever be. Thanks Dude!

    • SamuraiXIV December 28, 2014 at 3:04 PM

      This ^^ worked for me 🙂

    • paul burns December 28, 2014 at 3:55 PM

      Thanks a lot it’s working now my son is thrilled

    • NIcholas December 28, 2014 at 5:04 PM

      Wow thats all it took. Awsome thanks heaps!!!!!

    • gagaga December 28, 2014 at 5:13 PM

      IT WORKED. thanks a ton man

    • Laura December 28, 2014 at 6:06 PM

      How do I change the mtu settings?

  • alexandre December 28, 2014 at 4:41 AM

    je ne peux toujours pas me connecter meme en faisant toutes vos etapes j’ai toujours le meme code erreur NW-31194-8
    s’il vous plait j’aimerais bien pouvoir me connecter merci de votre compréhension

  • Micah roth December 28, 2014 at 6:42 AM

    My internet connection is great, but cant log into psn. The is infuriating and almost enough to return my ps4 and get an xbox. I enjoy playing online and if this is how my experience with sony is going to be ill just go right back to microsoft!

  • FrankR December 28, 2014 at 6:49 AM

    PSN aanmelden lukt hier ook al dagen niet…

    Same error here – offered solutions are bullshit!!!

  • john cown December 28, 2014 at 7:27 AM

    Yep. Thought I would give PS4 a try. Looks like xbox1 here I come. 5 days? Come on Sony. This BS will cause a lot of xbox switchers like myself. Na na na na hey hey goooood bye!

  • jeffrey December 28, 2014 at 8:17 AM

    Hey I am trying to transfer account to ps4 and It’s says that The connection to the server has been lost (NW -31194-8) PLZ help me

  • Jim December 28, 2014 at 8:18 AM

    Tried all of the above steps to no avail. My neighbour however can get on.

  • omar December 28, 2014 at 8:35 AM

    I can’t sing in yet my WiFi is working I did every step to do it but it suck I can’t play so sad

  • Debbie December 28, 2014 at 9:08 AM

    My Partner cannot get on his playstation either personaly I think Sony Playstation are a Joke the prices paid for the consoles and the games is a joke not to mention the yearly subscription this should be scrapped for the inconvenience caused!!!

  • wiko December 28, 2014 at 9:13 AM

    I get this error while connecting thru the router, but if I connect the ps4 directly to the modem I’m able to sign in to psn. Weird.

  • Yaroslav December 28, 2014 at 9:16 AM

    Same problem (nw-31194-8) on my both ps4 in Russia and Spain (two countries!) houses since Christmas! PS4 was a christmas present for my son. Sony even doesn’t answers on emails. Will change it tommorrow for Xbox1. Thats all.

  • Micke December 28, 2014 at 9:17 AM

    I have the same problem here in Sweden with the error code nw-31194-8. I can log in to the psn on my computer and on my cellphone, but not on the PS4. What the f*** is the problem Sony??? Hopefully we will get some compensation for this crap.

    • Jr church December 28, 2014 at 3:36 PM

      Change the mtu in custom internet connection to 1473 and it should sign in mine work fine after i changed it

  • daniel December 28, 2014 at 10:00 AM

    I have the same error in Brasil. I enter in my PS vita but i cant in my ps4…

  • John December 28, 2014 at 10:26 AM

    Wtf sony so i don’t know if u realized this but a lot of people where really hoping to buy games for there kids and they did but now they cant play them because some server horse shit, i always thought the people over there where smart but I was proven wrong, a crack ass hacker corporation took u down wtf no security, well I guess all those kids have been let down

  • Chris December 28, 2014 at 10:28 AM

    Try this if you can, very strange, i am with sky internet, i disconnected from my home wifi and connected to my iphone thats got 4g and signed in with no problems, maybe it depends on your internet provider????

  • MaddAtPSNToo December 28, 2014 at 10:44 AM


    Setup connection manually. Change your MTU from 1500 to 1470. Connected right up right??

  • TOKENJOKER December 28, 2014 at 10:57 AM

    What a joke, the “fix” that you reposted on this website is “check your router and try AGAIN” This is the worst advice I have ever seen posted as a fix, what a joke.

  • james December 28, 2014 at 11:11 AM

    Got a ps4 can not get on line this is a joke

  • Martin December 28, 2014 at 11:17 AM

    Hi guys, I might have the resolution for ur problem. U have to connect to ur internet with manual setting. MTU: instat of 1500, take 1470. I did it and it worked.

  • mandy December 28, 2014 at 11:50 AM

    I cant sign into psn. error code nw-31194-8 please help.

    • mandy December 28, 2014 at 11:51 AM

      I cant sign into psn. error code nw-31194-8 please help. my internet is working fine. I did a test and stops at psn I can watch netflix

  • Beto December 28, 2014 at 12:03 PM

    La solucion es cambiar mtu 1500 por 1470! Un saludo!

  • Zied December 28, 2014 at 12:05 PM

    World for me PlayStation 4 :
    To get your PSN back to work try this: Settings > Network > Setup Connection > Manually > Wifi or LAN. Leave everything on standard until you come up to MTU Settings. There you need to change it to 1473 manually.

  • fixed December 28, 2014 at 12:19 PM

    when i changed my MTU size to 1472 i got logged in

  • Ryan December 28, 2014 at 12:29 PM

    Listen to Frediraba, change MTU from 1500 to 1470, worked instantly after 5 days of being unable to sign in.

  • Brendan December 28, 2014 at 12:41 PM

    So sony says to run all this crap and if none of it works then to contact support… well phones are not active because they are closed on sundays, and the messenger is conveniently offline!

    WE PAY YOU SONY!!! YOU HAVE OUR MONEY!!! I WANT EXCEPTIONAL SERVERS NOT ACCEPTABLE SERVERS!!! the supposed updated servers and security promised by sony!?!?!?!?! the whole reason we are supposedly PAYING THEM!!!!! well it is all a lie, and a scam! one that is punishable by US law!

    I believe just like what was done to EA, Sony should have a class action lawsuit filed to either, fully upgrade servers to today EXCEPTIONAL standards and give us proper server protection. (that includes handling high fluctuation of people signing on, personal info protection, and a bot to detect false sign on requests.)
    if these basics standards are not met, i believe a class action lawsuit should be declared on Sony. Forcing then to pay back all money paid to them by ps+ customers, as well as psn returned to a free service!

  • Madison December 28, 2014 at 1:19 PM

    Had trouble since Christmas Eve. Heard others were having success logging into PSN since yesterday, but I still had no success. I changed my connection settings MTU to 1470, and tried again, this time finally worked! Hope this helps.

  • John December 28, 2014 at 1:32 PM

    O and if your out there Sony make sludge for the dinobot dlc in foc i mean Christ i purchase the dlc for all the Dino’s not four so yeah that too

  • bichito503 December 28, 2014 at 1:47 PM

    same here boston pls help i wanna kill my ps4

  • paul todd December 28, 2014 at 2:15 PM

    Having the same problem as these guys can’t sing in to psn and giving me the same code please sort it out been trying for days

  • Mackenzie Butler December 28, 2014 at 2:17 PM

    This is BS big time. I also got a PS4 for christmas and haven’t been able to do a DAMN thing with it since I’m planning on downloading my free game (Destiny,) and buying the season pass for COD adv. warfare and getting that for free. If I can’t download my games, I have no games!!! What a shame. Sony needs to get their shit together for real. I get NW-31194-8 and I’ve gotten many other error codes since christmas. I just want to play with my new damn toy!!!!!

  • melvins001 December 28, 2014 at 2:33 PM

    WTF is wrong with You Sony? This shit isn.t work. I have great connection with a internet, so whats the fucking problem? AND My brother have an account on the same ps4 ( his nick is hei266), and he can log to his PSN…but why I can’t? Goddfuckingdammit! Help me, or I gonna go to the shop, change for the XBOX ONE. This situation is a big, smelly crap, seriously. Im dissapointed Sony, I have all generations Ps in my room…and this is really, really fucking sad.

  • James camp December 28, 2014 at 2:40 PM

    I’ve never had these issues with my xbox one . fix the problem Sony . Alli wanna do is play online with friends .

  • melvins001 December 28, 2014 at 2:55 PM

    Guys do it what this wonderfull bro’ talking:
    And everything will be going fine 🙂

  • Jr church December 28, 2014 at 3:34 PM

    If you go to network> set up internet connection> custom> and leave them all the same except the mtu and change it to 1473 it will sign into psn no problem i was having same problem jus tried this amd it signed right in

  • Ben larbi December 28, 2014 at 4:03 PM

    Same here in Holland. Bought 2 games. Cant do shit with them. Only thinking of the Xbox players who are enjoying their holidays with jealousy.

  • Jason December 28, 2014 at 4:04 PM

    Complete joke! 4 days now!!!! Xbox sorted theres in 24 hrs!!! You take our money for subscriptions but cannot even protect you servers or customers feom these attacks

  • Kaden December 28, 2014 at 5:32 PM

    I got a ps4 for Christmas and i have the erro code from Christmas day can’t play on,one yet

  • daddyg4969 December 28, 2014 at 6:20 PM

    tI stll don’t let me login to my psn help please im payiny for this

  • Samuel December 29, 2014 at 4:13 AM

    I got my ps4 for xmas it’s taken me a while to get it set up I still can’t get the psn to work comes up with ME-31194-8.are we going to get back our wasted time at all I think Sony you owe everyone big time.I do have good mind to take it back and get an Xbox one what the hell can I do with s ps4 that only allows you to do 4 things everything thing else States sign into psn.

  • Micah December 29, 2014 at 6:43 AM

    Ok psn I didn’t get my ps4 for Christmas. I pretty much bought it to play destiny with my brother and friends. They all were down for Christmas and the day after but me.. I’m still down. Getting a code and the error that says lost connection to server. Tell me, Why should I continue to pay for service that’s way worse than the ps3 when I never had to pay???? I’m about to the point to taking my ps4 and all my games back to trade for an Xbox.

  • Micah December 29, 2014 at 7:36 AM

    Just changed my MTU like in the comments above and I am now signed in now.. thanks to the people that thought of that. Sony you can still suck it.

  • Adam January 11, 2015 at 5:13 PM

    Okay, so why is it Jan. 10th and I’m still getting these errors? I’ve even moved my PS4 to get an wired connection to my modem.

  • Clayton February 1, 2015 at 5:22 PM

    My Playstation froze completely I waited 20 mins then I got impatient so I unplugged it well now I can’t even sign in and I am getting extremely pissed. Please if you would give me advice

    • Ramon Aranda February 1, 2015 at 7:13 PM

      Via Sony: “We’re aware that some users are experiencing issues signing into PSN – engineers are investigating. We’ll keep you posted.”

      • psyonsaint September 24, 2015 at 6:35 PM

        Y’all should be ashamed. I literally wasted my money!!! Won’t be buying anymore Sony products in the future

  • Daniel February 1, 2015 at 6:10 PM

    Well, i got this (NW-31194-8) code now at 2 feb, never had problem b4, i think it soon will be a xbox for me, sure Playstation is better in almost every way, but when you cant play it whats the point?

  • Justine May 5, 2015 at 2:15 PM

    I’m still experiencing this error (NW-31194-8) code. It’s already more than two months still no fix to this issue. Can anyone help me?

  • Hell Hound August 22, 2015 at 4:30 PM

    I’m experiencing problems. I was just playing some PlanetSide2 when I just get logged off and a text says “Cannot connect to the Wi-fi network. The security method might not be correct.(NW-31293-8), at first I thought nothing of it,(since it happened once or twice a day), but I can’t connect to the WiFi. Yes, the WiFi password is correct,I would reset the router, but its in my parents room. That’s a reason why I can’t connect by LAN Cable. I’ve tried almost everything, I’ve restarted the ps4, tried the two diff DNS passwords..nothin. I would really appreciate some help, and also, my room is only one wall away from the router, so…that’s not the problem. Like I said, I would very much appreciate some help, because I just want to play online with my friends again, thanks!!!!

  • psyonsaint September 24, 2015 at 6:31 PM

    Sony really made ps4 knowing its going to cost so much money and it seems they declined/downgraded from ps3. Y’all should be sued for wasting people’s money. wifi problems everywhere all over the world. Xbox must be laughing right now. US $700 practically wasted. Never buying your products again!!!!!

  • Sick and tired March 8, 2016 at 9:28 PM

    Sony I have lost faith since I purchased this trash of a system I couldn’t play online with full functionality since I got it on Black Friday I used to be a Sony preferred player, now I feel like selling this trash to anyone and getting the cash towards an Xbox 1 Sony your disgusting with your value towards people who keep you in business I’ll never buy another Sony product nor will I ever advocate for anything Sony. I hope you go out of business fu** you Sony.

  • Steven September 8, 2016 at 4:24 AM

    My PS4 keep bring up sever lost so any suggestions on this issue

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