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access_time October 28, 2014 at 12:10 PM in News by othersiders

PSN Down With NW-31194-8 Error Message Being Shown

PSN Down With NW-31194-8 Error Message Being Shown

PSN Down With NW-31194-8 Error Message Being Shown

UPDATE: Sony has released an official statement on the company’s official Twitter page.


Sony has just released the most awaited system update 2.0 for PlayStation 4 users, but the huge update is also followed by some network issues. According to several users, the PlayStation Network is down with the majority of people getting the NW-31194-8 error message when trying to connect to the servers.

As always, we will be updating this post on the go — so stick with us!

Essential Reading:

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  • Tito October 28, 2014 at 12:20 PM

    Same Error and yes it is down for me.. Sony’s ps4 console still needs a lot of work and its almost been a full year since its release. Having the PSN hacked a few years back, you would think they would avoid such failures. I definitely want some compensation.. We are REQUIRED to pay if we wish to play online, and now the service is worse than ever!

    • chris October 30, 2014 at 10:57 PM

      I agree. When I started paying for ps plus I figured I’d have good experience. Now all most a Dam year n I can’t log in. This has happened to me at least once a month for a year. Most months 3 – 4 times. This is unacceptable. $60x# of people buying ps 4= more then enough to maintain dam servers. Compensation should come, but wont.. What’s that saying to your customers and fans sony?

  • sakma87 October 28, 2014 at 12:21 PM

    Yeah, i have the same problem i cant play 🙁

  • tafkab76 October 28, 2014 at 12:21 PM

    That´s exactly the error I get since updating. I wonder why there´s no notification on the PSN status page.

  • mohmoud October 28, 2014 at 12:33 PM

    me to 🙁

  • kode October 28, 2014 at 12:37 PM

    Even if it was one loyal play station fan having issues. There is no excuse! You have had plenty of time to get this right. I’m so tired of having problems before we had time to forget about the last time PSN had problems… (3 weeks ago) I have faith in you guys but I don’t know how much longer that will continue as you guys continue put doubt in the minds of all your followers and loyal customers…X1?

  • osama October 28, 2014 at 12:41 PM

    Me too it dosen’t work

  • yay!DownTime! October 28, 2014 at 12:41 PM

    my friends are on right now, i cant join their voice chat, i cant connect to destiny servers i cant do anything but they have no problems what so ever and we are next door neighbors. i regret buying this garbage ass system

  • Luci October 28, 2014 at 12:45 PM

    stop your whining. yes it is down, yes it is annoying. but its still better then getting attached to Microsoft

  • Rab October 28, 2014 at 12:48 PM

    I can’t connect!!! My bro-n-law is in the next room playing fine. Hurry up with the issue.

  • graphicsguy39 October 28, 2014 at 12:57 PM

    Pay me Playstation! I’ve invested a lot of money in your company and all I got was an ERROR message! Coommee Oooonnnn!

  • Raul Rico October 28, 2014 at 1:02 PM

    They need to extend our plus or something this is garbage. I’m so Upset I may just trade my 4 for Xbox this is bull

  • Raul Rico October 28, 2014 at 1:03 PM

    This bull I’m going to Xbox this is not cool

  • Nobby October 28, 2014 at 1:09 PM

    I had this message couldnt connect after 2.0 update I rebuilt the database it solved the problem

  • Romain Lahyani October 28, 2014 at 1:16 PM

    I can’t even sign in.

    I dont even play on the internet much,but I use the features for nab 2k15 .


  • RahstahKO October 28, 2014 at 1:21 PM

    Jeeze I’m glad I’m not the only one, although I saw this post 2 minutes after it was written, i was hoping it would be fixed and that a comment wouldn’t be worth my time but this is garbage. Well guess back to shadows of mordor, messing up my 100% xp on bf4 Sony wtFf? To all the kiddies come one let’s be serious. Stop acting like you are gonna just sell all ur games, lose ur DLC and switch to x1 just because Sony is messing up, your are already invested, and Microsoft isn’t without its flaws so again, come on…

    • iamkodama October 30, 2014 at 10:42 PM

      I’m pretty sure I’m going to sell mine. Haven’t been impressed with anything on the ps4 so far. Preferred my xbox 360 over this.

    • screw6head October 30, 2014 at 11:37 PM

      Yea ur right im not gonna sell them thats dumb but i will but a x1 for reasons like this n yea x1 probably does most likly but i had ps3 n 360 guess which one had more problems shi psn went down for a whole month once dnt believe its happin to 360 sorry not arguing i agree with u but the kiddo part caught my eyes seeing how its just peoples opinion

  • Bruno October 28, 2014 at 4:29 PM

    Same here! I waste all my day trying to cennect in the psn . as well nothing works, port, router configuration, restore PS. None of this works i wish they fix this quickly

  • Raphael October 29, 2014 at 7:40 AM

    Same problem since yesterday!! I restarted the system many times, as they said, both ps4 and router..my internet still ok but Psn cant connect!

  • Getting ripped off October 30, 2014 at 9:23 PM

    First it started with the free member plus in my ps4 package not working and being told it was already used (on the fucking launch), then I go a head and purchess ff14 off the psn store durring it’s first day one psn (collectors). Guess what?! They didn’t have the fucking thing fully uploaded (psn store credit was given after a week release). Then comes warriors orochi 3, purchessed it right on the first day on the psn store……and guess what?! they had the ps3 version to purchess on the ps4 version. Took me 4 different associates to finaly get the story right (first one told me it was my fault for purchessing a ps3 version on the ps4, another told me he had no idea and will find out in a few days and the third said we can give you credit….which will take a week…..but still no answer of what the hell).
    And now i have bought a 12$ movie (V/H/S Viral) was just about to play it and then, that fucking error message came up. I don’t want fucking 12 credit in a week and I’m so fucking tired of psn’s customer service.

  • Timothy October 30, 2014 at 10:27 PM

    Still having an issue with this problem and it has been 2 full days that I have had this issue! Come the f**k on Sony. I spend a lot of money on the console and the games just so you can stick it in my rear.

  • iamkodama October 30, 2014 at 10:39 PM

    It renders the whole machine useless. Can’t play anything as they all require you to be on psn. Can’t even watch Netflix! Had a xbox 360 for 4 years and it never skipped a beat. Had a ps4 for two months and constantly told the servers are down at bungie.destiny, at ea and now at psn. So poor. And when is driveclub on ps+ being released?

  • tanner October 30, 2014 at 10:42 PM

    Mine is.doing the same thing now that it was running slowly so I logged out of psn and now this… great

  • broc October 30, 2014 at 10:53 PM

    This is pathetic ive always been a xbox fan and everyone talked about how much better ps3 was so i decided to change to ps4 this time around…. had it three days and this happens. Please fix this asap sony and dont make me regret joining the ps4 franchise. This is pathetic and sad.

  • gotmoreammo October 30, 2014 at 10:55 PM

    Same here…. Bro playing destiny in next room and I can’t connect to psn but Netflix and browser work fine wtf??? Pist off just hit lvl 30 in destiny and I CANT PLAY

  • Fahad11 October 30, 2014 at 11:03 PM

    i was playing fine yesterday .. Whats wrong now!?

  • screw6head October 30, 2014 at 11:25 PM

    It just started lik 20 mins ago i thought it was my internet but its psn why every time thwy update shi they make it worse like one you guys said we pay for this shi we shouldnt be having this bullshit happin shoulda bought a xboxone n i always own sony systems but its like every time theres somthing the matter with it sony cuts to many corners how does a update which is suppose to make somthing better make it worse sorry i was playing Destiny doin the raid n this bs happins

  • King_David_408 October 30, 2014 at 11:29 PM

    Come on ps4 for reals .,

  • ninjademonic206 October 30, 2014 at 11:31 PM

    Im getting this error(NW-31194-8) too.the powercord unplugged now its very frustrating because all i can hope to do is call sony in the morning and complain.

  • That1guy October 30, 2014 at 11:31 PM

    Got the error and its past the time the network was being worked on. How can you not fix a error like this? Playstation has been out for years and still only “random” people can’t get on. Makes no sense. All I want to do is play MUT

  • Daniel Rager October 30, 2014 at 11:36 PM

    I can’t sign into psn, and since I bought my only game from the ps store I can’t even play it. There’s a padlock icon next to the game and I can’t even go on the game. I also can’t use Netflix on my ps because of this, this is complete bullshit.

  • liam October 30, 2014 at 11:47 PM

    This code caused me so much trouble for about 5 days but i can happily say that putting your playstation in safe mode (by holding down the power button from off untl you hear two beeps) this fixed it.
    now happily playing. Hope this helps

  • Felipe November 1, 2014 at 1:09 PM

    Ohhhhh no, I am having tha same problem….I tried to fix by safe mode but without success
    Does anyone managed to solve so far???


  • phill November 8, 2014 at 7:39 AM

    Same damn error here!!! When they plan solve this fucking error?? Will they extend my plus account?! I’m having this issue for two weeks!! Tried everything I saw on internet!!!

    Anyone know something???

  • izzy November 29, 2014 at 7:03 AM

    So I bought the PS4 during black friday and since ive got it home ive been habing problems. First the dowloads took all night then when I get up this morninh to finally play it says im not logged in to my psn. Even though I am logged in. So like a dummu I log out to log back in and now its giving me this error message NW -31194-8! Ive done everythinh from reset router, firewall, restarting, and I live chat with some idiot at sony that basically told me to do what I just did. Anyone having this problem today

  • Sean December 7, 2014 at 6:13 PM

    So I bought a ps4 today. Yay !!!! Except…… I can’t connect to playstation network. I was a PS3 user for years. When I first started it up. It logged me in no prob. About 20 mins in, I was disconnected from playstation network. I have tried everything. Reset Modem/PS4, disconnected all cables, call the Internet provider. (It works fine) don’t know what else to do.

    I get error code (NW-31194-8) (NW-31201-7) (CE-33992-6)
    My PS4 came with Destiny and I cannot even play it 🙁

    Any help would be much appreciated.

    • Harrison December 11, 2014 at 5:06 PM

      hey you found the solution? I got the same problem 🙁

  • Cullen Rutherford December 11, 2014 at 9:03 PM

    This is ridiculous. Had no clue this was going on since October. It just started acting shitty for me after I updated my PS4. Fix this, it’s been over a month. Jesus.

  • kayla December 18, 2014 at 12:08 AM

    Thats to only error i get when i try signing in to my psn its been days and still get that error.

  • SLP December 19, 2014 at 6:37 AM

    Any news? This is still going on: do we know if it’ll be fixed soon enough?

  • KINGSUIT December 27, 2014 at 5:33 AM

    These errors stretch since the ps3 so I’m already getting used to, even though I was hoping that the PS4 will fix it, I wonder if these problems must be solved and XBOX players.

  • tyler_ December 27, 2014 at 4:41 PM

    yea sony think there so goood but they cant even put out an update without making psn fail they should get better people cause the one’s now are clueless about what there doing

  • king_david_408 December 27, 2014 at 5:50 PM

    Hey I need some extras ., im been at home just chilling and I can’t play , come on ps4 get it fix .,

  • LUIS December 27, 2014 at 9:38 PM


  • Dmitry December 28, 2014 at 1:22 AM

    That is not good at all.i would like to see some explanations or at least some actions that been made by sonyps representatives.but ive got nothing but many other customers just suffering from this issue.looks like sone employees just went for new year holidays,forgetting about us.p.s. our ps plus was paid off but we are unable to use it.thats just unacceptable.

    • Nabil December 28, 2014 at 11:15 AM

      Same to me .I have 3days now it doesn’t want to login realy sony they lets as down

  • KINGSUIT December 28, 2014 at 1:53 PM

    CHANGING MTU SETTING TO 1470 WORKS INDEED! ”Setup connection > Manual > set everything basic > no proxy > change MTU from 1500 to 1470! Guarenteed succes!

    100% !!!!!!!!!!!!!!!!!!!!!!

  • SLP January 2, 2015 at 3:00 PM

    THIS WORKS! I just tried it and I guarantee it!

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