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access_time June 25, 2013 at 6:59 PM in News by Peter Whitehead

Ouya backlash as many backers fail to receive their units before it hits retail


Ouya, the new Android gaming console, hit retail shops today even though the company admitted that not all of it’s backers had received their machines.

MCV reports Ouya boss, Julie Uhrman, as saying, “I am pissed…Some of you have not yet received your OUYA – and, to you, I apologise. I did not promise to ship to *most* of you before we hit store shelves. I promised to ship to *all* of you.”

The company blamed the problem on their shipping partners though they did admit that they have had to bolster their customer service team to try to deal with the complaints. Uhrman said, “We delivered your OUYAs to our partner in May, and since then they have been in their custody.” She added, “On our end, we have tripled our customer service team so we can respond as quickly as possible to your questions…I’m told that despite our best efforts, it may take another two weeks or more for some of these units to arrive.”

Despite this, many of the early backers who have failed to receive their machines have been less than pleased. MCV also quote a number of disgruntled customers. Ouya is sold exclusively by GAME in the UK and retails for £99.99.


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