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EA Working on Server Issues for SimCity

by on March 7, 2013
 

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The launch for the highly anticipated SimCity has NOT gone very well.

Gamers have been outraged at the server outages that has left many unable to play the game, which has given more fuel to the argument against always-on DRM, which requires an online connection at all times.

However, EA is currently working on the issue, as the publisher has stated it is adding more servers to handle the heavy load of gamers trying to play.

Senior Producer Kip Katsarelis took to the EA Forums to give upset users an update on what’s going on.

“This has been an exciting and challenging week for the team here at Maxis, the culmination years of planning and development. We have been overwhelmed by the outpouring of support and enthusiasm from our fans which has made it even more upsetting for us that technical issues have become more prominent in the last 24 hours. We are hitting a number of problems with our server architecture which has seen players encountering bugs and long wait times to enter servers. This is, obviously, not the situation we wanted for our launch week and we want you to know that we are putting everything we have at resolving these issues. 

What we are doing is deploying more servers over the coming two days which will alleviate many of the ongoing issues. We are also paying close attention to all the bug reports we are receiving from our fans. We’ve already pushed several updates in the last few days. Our live ops team is working 24/7 to resolve issues and ensure that bug fixes roll into the game as quickly as possible. 

While the ongoing issues are troubling, we can also see that players are really enjoying the game. In a single 24 hour period, there were more than 38 million buildings plopped down, nearly 7 and a half million kilometers of roads laid down, 18+ million fires started and (my favorite fact) over 40 million pipes filled up with poop. 

This team has put everything into this game and won’t stop until things are smooth. We ask our fans to be patient as our team works diligently to fix the issues. We share your passion for SimCity and thank you for your support and understanding.”

Meanwhile, gamers have voiced their opinions on various forums, asking for refunds and blasting the experience.  In response, Amazon has pulled digital copies of the game from its website, currently only offering physical copies, due to the problems the game is experiencing.

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In the meantime, EA has released a hotfix which disables some non-key features in the game in order to alleviate server issues until a full fix is deployed.

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A GotGame staffer is currently in the process of reviewing the game and we’ll be posting our thoughts and comments once it’s completed.

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