Nintendo has heard the pleas and finally spoken out about the game-ending glitch in The Legend of Zelda: Skyward Sword.

In a statement, the company’s support said,

“The Legend of Zelda: Skyward Sword was released for Wii on November 23, 2011. It has since come to our attention that if a specific sequence of actions are performed when completing the Song of the Hero quest, further progress in the game can’t be made. This prevents the player from being able to complete the game.”

Nintendo says they will repair the corrupt save data from any gamer who experienced the issue, by calling 1-800-255-3700 and subsequently sending in their Wii or SD card.

Additionally, the publisher says it is working on implementing a program that will essentially patch the game through online-connected Wiis in the very near future.  Information on how to patch the game will be available through http://support.nintendo.com, upon its availability.

How to avoid the glitch:

To complete the Song of the Hero quest, the player must visit three different locations to collect three dragon songs. To prevent the situation where the game can no longer be completed from happening:

Complete the quests in Faron Woods or Eldin Volcano first.
Do not go to the Lanayru Desert first.

If the Thunder Dragon’s Song from the Lanayru Desert has already been collected first, do not talk to a Goron named Golo until the other songs have been collected. (Golo is found at the entrance to Lanayru Mine.)