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access_time October 25, 2011 at 7:42 PM in Culture by AJ Dellinger

Former EA Support Rep Ousts Company’s Service, Policies

There’s been a plethora of backlash over the past few months toward EA. Their digital distribution platform Origin was immediately met with hostility thanks to a less-than-user-friendly terms of service. PC users of Tiger Woods PGA TOUR 12 were less than pleased when they dropped $40 on an unsatisfying port that required a pay-to-play subscription to access the full game. Now, shortly after the release of their highly anticipated Battlefield 3, EA continues to get reamed. This time it’s by a former EA support representative, or at least someone claiming to be one, on Reddit.

Posting under the username TierThreeGuy, he has revealed some inside information regarding the company, their policies, and the genreal service that they provide. Sparked by a post complimenting EA for giving a user a 15% discount because they found Battlefield 3 to be too expensive, TierThreeGuy went on to explain how EA handles gives out codes like that regularly knowing full well that many of them don’t work. He also went into detail about issues like a billing issue with Mythic, including a story that resulted in death.

You can read all of his comments on his user page (while it still exists), or in the image compiled by Redditor boterwafels and the accompanying thread for the image. The stories he shares are clearly given from one person’s perspective and can be taken with a grain of salt. That said, it’s a good thing we’re near Halloween because the comments read like a horror story.



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