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access_time August 26, 2011 at 1:27 PM in Culture by Andrew Kent

GameStop Says Sorry with a $50 Gift Card

If you’ve purchased a PC copy of Deus Ex: Human Revolution from GameStop you’ll notice that the coupon for the free OnLive version of the game is missing. Well GameStop has been taking the coupons out of the game cases since OnLive is a competitor and this has apparently garnered a lot of attention and outrage from fans. So, just like any company trying to get back in the good graces of it’s consumers, they apologize and give you free stuff…somewhat.

An e-mail to GameStop customers reads as follows:

Earlier this week, GameStop removed a competitor’s coupon from standard edition PC versions of Deus Ex: Human Revolution, a recent release by Square Enix. We were not aware that the product box would contain this competitor’s offer. We regret the events surrounding this title release and that our customers were put in the middle of this issue between GameStop and Square Enix, the publisher of this game. And for this, we are truly sorry.

Gamestop is giving a buy two get one free special and a $50 GameStop gift card to customers who have purchased the PC version as long as they can provide confirmation that they have purchased the game (i.e. receipt or order confirmation) and a copy of the above e-mail (from your own inbox of course).

Square Enix also made a statement about the controversy in a very nonchalant manner.

As part of Deus Ex: Human Revolution’s boxed offering on PC, Square Enix included a third-party coupon,” a Square Enix statement reads. “GameStop was not made aware of this inclusion and Square Enix respects the right of GameStop to have final say over the contents of products it sells and to adjust them where they see fit in accordance with their policies. Square Enix invites gamers who want to purchase the PC version of Deus Ex: Human Revolution without additional coupons to buy the game at any one of over 4,000 GameStop stores in North America or purchase a digital download copy online from http://www.gamestop.com.



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