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Amazon suppresses PS4 sales; DOA systems may be at fault

by on November 16, 2013
 

PS4 Sales Suppressed

Launch-day sales issues are a familiar beast for gamers when a new console touches ground, but Sony’s Playstation 4 has gathered a particularly bad cloud of press on Amazon.com. With almost 40% one-star user-submitted reviews at the time of this article’s writing, the dominant problem is obvious: dead-on-arrival systems that flash a new “Blue Light of Death.” So many low reviews and complaints have come in that Sony has requested that Amazon cease selling the unit until the problem is addressed.

According to a NeoGAF thread, Amazon Customer Support reports that Sony has halted production on the system until they can address the issues arising with the sold units. Amazon sellers who log in and attempt to sell a PS4 are confronted with a message that “the ability to create a listing for this item has been restricted.” So much for all those folks hoping to jump in and sell their couple extra systems for a quick buck on the website. Many people are still selling their systems on EBay, though likely not for the premium price they hoped for; yesterday units were selling for $600 or over a piece; now many auctions are ending the $450-$500 range.

PS4 Reviews

Even with this said, many users have gotten online and are using their PS4s successfully (members of the GotGame staff included). Remember that there are 420 5-star reviews on Amazon right now for the base system, and generally pissed-off users are more likely to get up and leave reviews than people too busy playing their systems. Commentors on the NeoGAF thread seem to be pointing to poor shipping containers and packaging as the source of many unusable units; we’ll have to wait to hear officially from Sony and other sources about just how many estimated users are dealing with faulty hardware and what the strategy to address those problems will be.

One question remains: with the XBox One launch around the corner, will these reported failures impact the sales of Microsoft’s next-gen console? Leave your theories in the comments.

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  • Dave
    November 16, 2013 at 4:43 PM

    this is such a fake bs article its not even funny

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  • Avatar of ubernaut
    November 16, 2013 at 4:57 PM

    just because you don’t want to believe it doesn’t make it fake dude. if you go to amazon right now you can sign up for notification when xbox one becomes available you cannot sign up for notification for the ps4

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  • Avatar of Ramon Aranda
    November 16, 2013 at 5:50 PM

    That sucks! I’ve been lucky so far that my PS4 is working fine. Have played a few games on it and watched Netflix…so far so good. Let’s hope this thing doesn’t spread.

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  • November 16, 2013 at 6:09 PM

    it’s the end of the world!! Sony best in electronics but not perfect…xbox fanboys are everywhere

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  • Julia
    November 16, 2013 at 7:51 PM

    They probably don’t want even more 1 stars from those buying from users with DOA consoles. Amazon has done this with other items with “questionable” quality or consistent DOAs, but usually they put up notice:

    “Item Under Review
    While this item is available from other marketplace sellers on this page, it is not currently offered by Amazon.com because customers have told us there may be something wrong with our inventory of the item, the way we are shipping it, or the way it’s described here. (Thanks for the tip!)

    We’re working to fix the problem as quickly as possible.”

    I hope they remove the reviews that blatantly say they are fake.

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  • Geoge
    November 17, 2013 at 9:36 AM

    what if people are just voicing their opinion or review on amazon because everyone looks there but they actually bought their console elsewhere. I hardly believe there are huge amounts of PS4 problems and I don’t believe they all or most of them came from Amazon.

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    • Dave
      November 19, 2013 at 4:48 PM

      You can’t leave a review on Amazon unless Amazon has a record of you purchasing an item through them.

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