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Microsoft Apologizes for Cloud Outage, Offers Free Month of Xbox Live Gold to Affected Users

by on December 31, 2012
 

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This past weekend, Microsoft’s Xbox cloud storage service was hit with an outage that sent scores of gamers into fits of rage because they could not save, nor access previous saved games from the cloud. Xbox’s Major Nelson has just confirmed that the service has now been restored, and that those who were affected would be given one month of Xbox Live Gold for free.

Alex Garden, Xbox Live’s General Manager sent out an apologetic email to those who were affected this morning. “We want to thank all of our Xbox LIVE members impacted by the Cloud Saved Games service issue for your patience and understanding. It took longer than we expected to get back to full performance as we needed to ensure the integrity of everyone’s game saves. Whether you couldn’t access your game saves for a couple of hours or a couple of days, we sincerely apologize for the delay and inconvenience. We will be automatically applying a one-month extension to the Xbox LIVE Gold memberships of everyone who was impacted. We can assure you we’ll also be doing a thorough post mortem to help prevent this from happening again.”

If you were affected by the outage you do not have to do anything to get your extra month of live for free, it will just be added to your account.  While the outage may have ruined your game playing weekend, it is nice to see Microsoft trying to make things right with its subscribers. Were you affected by the outage this weekend? Let us know in the comments section below.

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